Rain Policy:
Events will run rain or shine. On the rare occasion that weather is too severe, we will reschedule your event in advance if necessary. If an event is cancelled part way through your event you will receive a rain check voucher valued equal to the unused portion of your experience. We will make every effort to complete your event on the scheduled date.
Payment and Booking Policy:
All individual bookings must be paid in full at the time of your reservation including all taxes and insurance. A booking is not confirmed until paid in full. Gift certificates and vouchers do not include taxes and or insurance and must be paid upon booking. Group Bookings require a 25% booking deposit and the balance is due 14 days prior to your scheduled event.
Cancellation Policy:
Booking schedule changes may be made up to 15 days prior to your event without penalty. There will be a $50 re-booking fee for changes made inside 15 days and 72 hrs prior to your event. Cancellations made within 72 hrs of the event are considered “No Shows”.
“No Shows” forfeit their paid amount including taxes and insuranace and will not be credited for any future events. We reserve the right to cancel or postpone events (in which case participants will be notified in advance and offered a credit).
Vouchers and Gift Certificates:
No cash value. No cash refunds. Vouchers paid value may be used as partial payment towards an upgraded higher retail value experience at any time. Expired discount vouchers have a redemption value equal to the amount paid for the voucher towards any experience at full retail price for a period specified by applicable law.
